PK99 Terms & Conditions

Welcome to PK99. Before you create an account, make a deposit, or place a single bet, please read these Terms & Conditions carefully. By accessing or using the PK99 platform — whether on a desktop browser, mobile browser, or our downloaded app — you agree to be bound by everything written here. If anything is unclear, our support team is always ready to help.

1. Eligibility

To register and use PK99, you must:

• Be at least 21 years old. We take this seriously — underage gambling is illegal and harmful.
• Be a resident of or physically located in the Philippines at the time of play.
• Not be employed by PK99 or any related business entity, their close relatives, or business partners where a conflict of interest exists.
• Have full legal capacity to enter into binding agreements under Philippine law.

We reserve the right to request age and identity verification at any time. Access to games and financial transactions will be suspended until verification is complete. This is not meant to inconvenience you — it is there to protect everyone on the platform, including you.

2. Account Registration

One Account Per Person

Each player is allowed one active account only. Creating duplicate accounts — whether under different names, email addresses, or device profiles — is strictly prohibited. Duplicate accounts may be permanently closed and any balance within them forfeited.

Accurate Information

You are required to provide truthful, accurate, and up-to-date personal information when registering. This includes your full legal name, date of birth, valid contact number, and a working email address. PK99 will periodically verify these details. Providing false information is grounds for immediate account closure.

KYC and Verification

As part of our security and compliance process, PK99 may ask you to submit a valid government-issued ID (such as a PhilSys ID, passport, or driver's license) and proof of address. This process — commonly called KYC (Know Your Customer) — helps keep the platform secure for all users. Withdrawals may be held pending successful verification.

3. Deposits & Withdrawals

All transactions on PK99 are processed in PHP. We support Philippine-friendly payment methods including online and mobile banking, bank transfers, and local e-wallets such as GCash and Maya. Please note that credit cards and cryptocurrency are not accepted for betting deposits or wagering.

Deposits

Deposits are generally credited to your account promptly after confirmation from the payment provider. Processing times may vary depending on your chosen method and your bank. PK99 does not charge deposit fees, but your bank or e-wallet provider may apply their own charges.

Withdrawals

Withdrawal requests are reviewed and processed within the timeframe stated on the platform. You may only withdraw funds to an account or wallet registered in your own name. Third-party withdrawals are not permitted. We may require additional verification before processing large withdrawals.

4. Bonuses & Promotions

PK99 runs various promotions and bonus programs for Philippine players. All bonuses are subject to their own specific terms — including wagering requirements and validity periods — which are clearly stated at the time the promotion is offered. The general rules below apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are for personal use only and cannot be transferred.
• Only one active welcome bonus per registered account.
• Bonuses must be used within their stated validity period; expired bonuses are forfeited automatically.
• PK99 reserves the right to modify, suspend, or cancel any promotion at any time. Prior notice will be provided where reasonably possible.
• If a technical error leads to an incorrect bonus amount being credited, PK99 reserves the right to correct the error and adjust the balance.

Bonus abuse — which includes but is not limited to creating multiple accounts to claim bonuses repeatedly, or exploiting technical loopholes — will result in cancellation of all associated bonuses and may lead to permanent account closure.

5. Fair Play & Gameplay Rules

PK99 offers a wide range of games including slots, live casino tables, sports betting, eBingo, and online poker. All game outcomes are determined by certified random number generators or by live human dealers operating under established procedures. We are committed to fair, transparent gameplay.

Prohibited Conduct

The following are strictly prohibited on PK99:

• Using automated tools, bots, scripts, or software to gain an unfair advantage.
• Colluding with other players or staff to manipulate game outcomes.
• Exploiting software bugs or glitches — any winnings obtained through a known bug must be reported immediately and may be reversed.
• Making bets with the purpose of laundering funds or other financial crimes.

Bet Cancellations and Void Games

PK99 reserves the right to void bets in the event of game errors, technical failures, or clear circumstances where a game was offered incorrectly. Voided bets are returned as credit to your account balance.

6. Account Security

You are fully responsible for keeping your login credentials — username, password, and OTP codes — confidential. Do not share your password with anyone, including people who claim to work for PK99. Our staff will never ask for your password.

PK99 uses SSL encryption to protect data in transit, and our platform supports two-factor authentication (2FA) for added account security. We strongly encourage all players to enable this feature.

If you suspect unauthorized access to your account, contact our support team immediately. PK99 will not be held liable for losses resulting from your failure to keep credentials secure.

7. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions. By using PK99, you consent to the collection, processing, and storage of your data as described in that policy. We do not sell your personal information to third parties.

8. Responsible Gaming

PK99 cares about the well-being of its players. Gambling should be a form of entertainment — not a way to earn income, escape problems, or recover losses. We encourage all users to:

• Set a personal budget before playing and stick to it.
• Use deposit limits, session time reminders, and cool-off features available in your account settings.
• Take breaks regularly and avoid chasing losses.
• Reach out to our support team if you feel gambling is becoming a problem.

You can self-exclude at any time by contacting our support team. During a self-exclusion period, your account will be locked and you will not be able to register a new account. For additional support, we encourage you to visit our dedicated Responsible Gaming page.

9. Suspension & Account Closure

PK99 may suspend or permanently close any account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Providing false or misleading registration information.
• Suspicious activity including fraud, money laundering, or collusion.
• Failure to complete identity verification within the required timeframe.
• At the player's own request (voluntary self-exclusion or account closure).

If your account is closed due to a breach of these terms, any remaining balance may be withheld pending investigation. We will notify you of the reason for closure where legally permitted to do so. You may appeal a suspension by contacting our support team within 30 days of receiving the notice.

10. Limitation of Liability

PK99 provides the platform on an "as is" basis. While we work hard to maintain uptime, availability, and game integrity, we cannot guarantee that the platform will always be free from errors, interruptions, or third-party interference. To the maximum extent permitted by Philippine law, PK99 is not liable for:

• Financial losses resulting from platform downtime or technical errors beyond our control.
• Losses caused by your failure to keep account credentials secure.
• Any indirect, incidental, or consequential damages arising from use of the platform.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot legally be excluded.

11. Changes to These Terms

PK99 reserves the right to update or revise these Terms & Conditions at any time. When material changes are made, we will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the platform after that date constitutes acceptance of the revised terms.

It is your responsibility to review these terms periodically. The date at the top of this page always reflects when the most recent version was published.

12. Contact & Support

If you have any questions about these Terms & Conditions, our support team is available around the clock. You can reach us through the live chat feature on the platform or via email at [email protected]. We aim to respond to all inquiries within 24 hours.

For concerns about responsible gaming, please visit our Responsible Gaming page. For frequently asked questions, check our FAQ section.