PK99 Privacy Policy

1. Introduction

At PK99, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, why we collect it, how it is used, and the steps we take to keep it safe. It applies to all users accessing PK99 through any device — whether you're browsing on a desktop in Manila, checking live scores on mobile in Cebu, or using our app anywhere in the Philippines.

By registering an account or continuing to use PK99, you acknowledge that you have read and understood this policy. This document works alongside our Terms & Conditions and Responsible Gaming guidelines, both of which form part of the overall agreement between you and PK99.

2. Data We Collect

We collect information in a few different ways — some you give us directly, and some is gathered automatically when you use the platform.

Information You Provide

• Account details: Full name, date of birth, email address, mobile number, and username.
• Identity verification (KYC): Government-issued ID (such as PhilSys ID, passport, or driver's license) and proof of address when required.
• Financial information: Payment details such as bank account numbers or registered e-wallet identifiers used for deposits and withdrawals in PHP. We do not store full card numbers or cryptocurrency wallet addresses.
• Communications: Messages, support tickets, and live chat transcripts when you contact our team.

Information Collected Automatically

• Device type, operating system, and browser version.
• IP address and approximate geographic location.
• Session data including pages visited, time spent, and actions taken within the platform.
• Login timestamps and OTP verification records.
• Gameplay history, bet records, and transaction logs.

Data Category	Examples	Collection Method
Identity	Name, date of birth, ID documents	Provided by user
Contact	Email, mobile number	Provided by user
Financial	Bank account or e-wallet identifier	Provided by user
Technical	IP address, device info, browser	Automatic
Behavioral	Game history, session logs, bets	Automatic
Communications	Support chats, emails	Provided by user

3. How We Use Your Data

Your data is used only for purposes that are directly connected to running the PK99 platform and serving you as a player. Specifically, we use it to:

• Create and manage your account, including identity verification and KYC compliance.
• Process deposits and withdrawals in PHP through your chosen payment method.
• Deliver the games, sports betting markets, live casino, and other platform features you access.
• Send account-related communications such as OTP codes, transaction confirmations, and security alerts.
• Investigate and resolve disputes, technical issues, and support requests.
• Detect and prevent fraud, money laundering, and unauthorized account access.
• Comply with applicable legal and regulatory requirements.
• Improve platform performance through anonymized analytics.

We do not use your data to make automated decisions that have a significant legal effect on you without human review. We do not build marketing profiles to sell to advertisers.

4. Legal Basis for Processing

PK99 processes your personal data based on the following grounds:

• Contractual necessity: Processing required to deliver the service you signed up for — account management, payments, and gameplay access.
• Legal obligation: Compliance with identity verification, anti-money laundering, and other applicable requirements.
• Legitimate interests: Fraud prevention, platform security, and general service improvement, where these do not override your fundamental rights.
• Consent: Where you have actively opted in, such as to receive promotional communications. You can withdraw consent at any time by contacting our support team.

5. Sharing Your Data

PK99 does not sell, rent, or trade your personal information. We share data with third parties only in the following limited situations:

• Payment processors: Verified Philippine payment providers and e-wallet services (such as GCash or Maya) receive only the information necessary to complete your transaction. They process this data under their own privacy policies.
• Identity verification services: Third-party KYC providers who assist with document verification as part of our onboarding process.
• Technology partners: Cloud hosting, security, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory bodies: When required by law, court order, or official investigation, we may disclose relevant information to the appropriate authorities.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what we have specified.

6. Cookies & Tracking Technologies

PK99 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it. Here is a quick overview of what we use:

Cookie Type	Purpose	Can Be Disabled?
Essential	Login sessions, security tokens, basic platform function	No — required for the site to work
Functional	Remembering preferences like language and display settings	Yes
Analytics	Anonymized data on page visits and feature usage	Yes
Security	Fraud detection and bot prevention	No — required for account protection

You can manage non-essential cookies through your browser settings. Disabling essential or security cookies may affect your ability to log in or use certain platform features.

7. Data Retention

We keep your personal data for as long as your account is active or as needed to provide services. When you close your account, we retain certain data for a period required by applicable law — for example, transaction records and identity documents may be held for several years for compliance and audit purposes.

Data that is no longer needed and has passed its required retention period is securely deleted or anonymized. If you want to know how long specific data categories are retained, you can contact our support team.

8. Security Measures

We take data security seriously and have put several layers of protection in place:

• SSL encryption on all data in transit between your device and our servers.
• Two-factor authentication (2FA) available for all accounts — we strongly recommend enabling it.
• OTP verification for logins and sensitive account changes.
• Access controls that restrict staff access to personal data on a need-to-know basis.
• Regular security reviews and monitoring for unusual activity on accounts and systems.

9. Your Rights

As a PK99 player, you have rights over your personal data. You can exercise any of the following by contacting our support team:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information on your account.
• Deletion: Request that we delete your data, subject to legal retention requirements.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdrawal of consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior lawful processing.

We will respond to all requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request. There is no fee for exercising your rights.

10. Minors

PK99 is strictly for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we discover that an account was created by someone below the age threshold, that account will be immediately closed and any associated data deleted in accordance with our retention policy.

If you believe a minor has registered on PK99, please contact our support team right away so we can investigate and act promptly.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or applicable requirements. When we make material changes, we will notify registered users via email or an in-platform notification before the updated policy takes effect.

The date at the top of this page always shows when the current version was last revised. We encourage you to review this policy periodically so you stay informed about how your data is being handled.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, our support team is here to help. You can reach us through live chat on the platform or by email at [email protected]. We aim to respond to all data-related inquiries within 5 business days.

For questions about responsible gaming, visit our Responsible Gaming page. For general platform questions, check the FAQ section.